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Table 6 Proportions of variations in clients’ satisfaction level by multiple regression models in public and private sectors

From: Predictors and consequences of rural clients’ satisfaction level in the district public-private mixed health system of Bangladesh

PSSQ variable

Public

Private

Availability

34.6%

0.2%

Accessibility

18.2%

25.0%

Responsiveness

7.7%

12.7%

Empathy

5.0%

14.8%

Communication

4.9%

2.3%

Reliability

1.2%

15.8%

Tangibility

0.3%

4.5%

Courtesy

0.3%

2.0%

Overall cross-validity:

 Stein’s formula statistic

0.696

0.752

 (R 2 value)

(0.722)

(0.773)